Effective 1 September 2026 · Chengdu Qianluochang Trading Co., Ltd.
This privacy policy explains how the website of Chengdu Qianluochang Trading Co., Ltd. handles the personal information of visitors and clients. The services described on this website are developed and operated by the developer Qianluochang, a trading house located in Chengdu, China. To assist readers, the phrase this website means the pages found at the official domain of the company, and the phrase the company means Chengdu Qianluochang Trading Co., Ltd., at Rm 2-13, No. 295 Weijianian Third Road, Jinniu District, Chengdu - 610000, China (CN).
The policy applies whenever a person reads the website, submits an inquiry form, writes to the company email address, or communicates in any other way about our sourcing, warehousing, distribution and export services. It also applies to business partners, suppliers, workshop owners and freight agents who share contact details with us in the course of trade.
We encourage every visitor to read this policy carefully before sending us any personal or business information. By using the website or by engaging our services, you acknowledge that you have been informed about the practices described here. If you do not agree with any part of this policy, you may choose not to submit information through the website and instead reach us by telephone using the number printed on this page.
The company responsible for the processing of personal information described in this policy is Chengdu Qianluochang Trading Co., Ltd. Our registered seat and principal place of business is at Rm 2-13, No. 295 Weijianian Third Road, Jinniu District, Chengdu - 610000, China (CN). We are active in computer integrated systems design and related professional and technical services, as well as in the trade and supply of general merchandise, tea, foodstuffs, textiles and garments.
The person to contact about privacy matters is our contact representative, Liu Ansheng, who can be reached at mail@qianluochang.lat or by telephone at +16562288701. These contact points are monitored on business days, and every reasonable effort is made to answer privacy requests promptly and completely.
Because trade is our daily work, we understand that the details of names, addresses, orders and payment references are sensitive commercial matter. We therefore apply the same care to your personal information that we apply to a carefully packed shipment, verifying each step and making sure nothing is misplaced or left unattended.
We collect information in several ways, and each type of information serves a clear operational purpose. The categories below describe what we ask for and why.
When you email us or use the contact form on the website, we ask for your name, your email address, an optional subject line and the content of your message. If you become a client, we may also record your postal address, your company name, your telephone number and the details of the person responsible for an order.
For the performance of trade services we may keep order numbers, product specifications, quantities, prices, delivery addresses, carrier references, customs documentation and the correspondence that surrounds a shipment. These records help us manage sourcing, consolidation, warehousing and export coordination.
We keep a record of the inquiries, quotations, invoices and replies exchanged with you through email or telephone. This allows our dispatch desk to continue an ongoing conversation without asking you to repeat information.
Any information you choose to provide in the body of a message, including technical specifications, product catalogues, samples descriptions or payment preferences, is collected only as necessary to respond to your request and to deliver the services you ask for.
Like most websites, our pages may collect certain technical information automatically when you visit. This may include your internet protocol address, the type of browser you use, the operating system, the referring web page, the pages you view, the date and time of your visit, and approximate geographic location at the level of a city or region.
Our website uses cookies and similar small storage technologies to keep the site working smoothly and to remember simple preferences. These are typically brief identifiers that do not directly reveal your name or email address. You can control cookies through your browser settings, and you may block or delete them without losing the ability to read the public pages of the website.
We do not use automatic data to build a profile of individual readers for advertising in a way that is untraceable or hidden. The technical information we gather is used at an aggregate level to understand how the site is reached, which pages are helpful, and how the structure can be improved.
We use the personal information we collect for purposes that are directly connected to our business. The principal uses are described below.
We do not sell, rent or trade your personal information to third parties for their own marketing purposes. Where we rely on processors to help deliver a service, we do so only under clear contracts that limit what those processors may do with your data.
Under privacy laws that require a stated legal basis, we rely on the following grounds for the processing described in this policy.
If you have questions about which basis applies to a particular processing activity, please contact us and we will explain the position clearly.
Our services are directed to business clients, adults and commercial entities. We do not knowingly collect personal information from children, and we do not accept online contracts from minors.
If you are the parent or guardian of a child who may have sent us information through the website, please contact us promptly. We will remove that information from our active records and take steps to confirm that no further data is collected from the child.
We ask that children do not submit their names, addresses or contact details through any form on this website. A responsible adult acting on behalf of a trade account may assist a young person who is genuinely involved in a family business, but the adult submits the information on their own account.
We keep personal information only for as long as it is needed for the purpose for which it was collected, or as long as we are required to keep it by law or by a legitimate record-keeping need.
General inquiry correspondence is typically kept for the time needed to answer the request and to keep a reasonable business record. Order and trade records are retained for the period required to support tax, customs and accounting obligations, which may be several years.
When information is no longer needed, we delete it or anonymize it so that it can no longer be linked to you. Our retention rules are reviewed from time to time to make sure they remain proportionate and lawful, and we do not hold data indefinitely without a reason.
We apply administrative, technical and physical safeguards to protect personal information. Access to trade records is limited to staff and processors who need it to perform their role, and we train our people to treat confidentiality as part of good trade practice.
We use secure connections where sensitive data is transferred, restrict access to our systems, and keep our records backed up against accidental loss. Our warehouse and office premises are controlled, and documents containing personal data are not left exposed to the public.
No method of transmission over the internet is completely secure, and we cannot guarantee absolute security. However, we work to protect the information we hold, and we will notify you and the relevant authorities if a breach of your data occurs where the law requires such notice.
Because our trading house is based in Chengdu, China, and we work with partners across Asia, your personal information may be stored or processed in the country where we are located and in countries where our service providers operate.
Where personal data crosses national borders, we rely on lawful transfer mechanisms and the safeguards required by the laws that govern us and our partners. We will not, as a matter of ordinary business, transfer your data to a country that does not offer an adequate level of protection without putting appropriate safeguards in place.
If you would like more detail about the location of your data or the safeguards applied, you are welcome to ask, and we will respond with a clear answer.
Depending on the law that applies to you, you may have a number of rights over your personal information. We will honor valid requests in accordance with applicable law. Common rights include the following.
To exercise any of these rights, contact us at mail@qianluochang.lat or write to our registered address. We may ask you to verify your identity before acting, and we will respond within the time allowed by law. We will not discriminate against you for exercising your rights.
We may occasionally send business updates about services, sourcing capabilities or market conditions to existing clients and business partners who have a professional relationship with us. These messages are commercial in tone and always carry a way for you to stop receiving them.
If you receive a marketing message from us and would prefer not to, you may opt out by following the instructions in the message or by writing to us at mail@qianluochang.lat. We will remove your details from our marketing list within a short time of receiving your request, without affecting the service messages we may still send about an active order.
Operational messages about an order, such as a dispatch notice or a delivery confirmation, are part of the service and are not subject to the marketing opt out.
Our website may contain links to other websites, including the platforms of freight carriers, payment providers, government customs portals and business directories. These external sites are governed by their own privacy policies, and we are not responsible for their content or practices.
When you leave our website, we encourage you to read the privacy policy of the site you visit. A link from our site does not mean that we endorse, control or guarantee the privacy practices of the external destination.
We do not embed hidden trackers from unknown parties into our pages, and we review any third party services we use to make sure they respect reasonable privacy expectations.
We may update this privacy policy from time to time to reflect changes in our services, our practices or the law. When we make material changes, we will revise the effective date at the top of this page and, where appropriate, draw attention to the update on the homepage.
We encourage you to review this page periodically so that you stay informed about how we protect your information. Continued use of the website or of our services after a change takes effect indicates acceptance of the updated policy.
If you have an active relationship with us, we may contact you directly to explain a significant change. Where changes require your consent under applicable law, we will not apply them without first obtaining that consent.
If you have questions about this privacy policy, about your personal information, or about how we process the data of our trade partners, you can reach us at any time.
Email the privacy office at mail@qianluochang.lat, call our desk at +16562288701, or write to Chengdu Qianluochang Trading Co., Ltd., Rm 2-13, No. 295 Weijianian Third Road, Jinniu District, Chengdu - 610000, China (CN). The contact representative for privacy matters is Liu Ansheng.
We will acknowledge your message and respond with a clear answer about the action we have taken. We take every privacy question seriously, because the trust of our trade partners is the finest thread in our business.